Shipping and Returns
We ship by the Canada Post method you select at the online checkout.
Orders over $500 before tax and shipping will be shipped at our expense by Expedited Parcel Post, which is trackable and insured. This is subject to the postage cost not exceeding 10% of the cost of the goods. For Canadian and USA customers this situation seldom occurs; only if the parcel is very large or heavy. For example if the shipping charge was $65.00 and the value of the goods $550.00 we would charge a postage charge of $10.00. We WILL contact you for your approval of the charge.
LOST OR DAMAGED GOODS - Check your goods carefully against the invoice enclosed in the parcel. If anything is missing or damaged contact us for instruction. DO NOT DISCARD THE PACKAGING
RETURNS - PLEASE READ CAREFULLY
We want you to be fully satisfied with the products you buy. Any REGULAR STOCK parts you receive from us can be returned for a full refund (no re-stocking charges) within one month of receipt. SPECIAL ORDER parts which we get in specifically for you are not returnable unless they are incorrect or the subject of warranty claims. We will not refund shipping charges.
CUSTOMERS IN THE USA PLEASE NOTE—USE ONLY US POSTAL SERVICE FOR RETURNS.
Customs brokerage fees charged by couriers are substantial and would be charged to your refund. Normally we refuse payment and the package is returned to you. Please use regular mail service.
Products which have been cut to length specially for you, e.g. gas line, oil line and bulk control cable cannot be returned. We will not accept returns on literature or CD ROMS.
If you want to return a catalogue item outside the one month limit or a special order item we may (at our discretion) agree to a reduced refund. All parts returned must be in new and undamaged condition.